Crowne Plaza Hotel Kensington London Review


Crowne Plaza Hotel
Kensington, London

100 Cromwell Road, London, SW7 4ER

Reviewed by Emma Rogers

The Crowne Plaza Hotel London is situated between the Brompton Road and Kensington High Street in West London. Despite being in one of the more exclusive areas of London, it is remarkably quiet, probably because it is highly geared towards the business traveller with the business amenities and close transport links to Heathrow and the City.

The rooms are unusually spacious for Central London, even the bathroom was spacious enough. Unlike most chain hotels, the beds were well stocked with pillows and very comfy! Our room had 2 armchairs and a large sofa as well as a desk/dressing table. The free in-room safe was also very welcome with the amount of technology one takes away from home with them, even just for one night.

Upon entering the hotel, free copies of national papers and even some of the glossies are available in reception to take away. This was a nice perk, especially as there were plenty of places to sit and chill, or have a business meeting if needed. The reception staff weren’t as attentive or efficient as they should have been, but the rest of the staff in the hotel were certainly up to the job. We had free admission to the Club Lounge as well – something akin to a First Class lounge at the airport with use of the computers and business amenities, soft drinks, nibbles, papers and games for rainy days. The hotel also features a well-equipped gym and very pretty and spacious outdoor garden – large enough for functions.

The meals in the hotel were rather mismatched. The oriental themed feature tries too hard to be boutique, but was still popular with the guests and patrons alike. The Saturday night meal was so-so, along with the service. Too many guests and too few staff, which is a shame for the otherwise nice surroundings. Breakfast the next morning was the polar opposite, with busy staff and a quick turnover of tables. The hotel was fully booked, but the management and table staff were all very approachable and didn’t rush us. There was the full English and continental breakfast on offer, along with pastries and fruits and endless toast. A very civilised way to spend a Sunday morning!

The best part of the hotel was the little touches like free papers and magazines, the outside space and the plentiful attitude to refreshments. The hotel is looking a little shabby around the edges, probably due to the shear traffic of guests who must pass through. Cracked edges to mirrors, broken hinges and frazzled reception staff who never seem to go home are symptomatic of the typical city hotel. It seems to lose a little bit of individuality in the “chain” mentality of the staff and hotel.

I would recommend this hotel for business travellers, and families who are visiting London for a city break. A comfortable hotel with amenities to suite everyone, making your stay comfortable with the extra special extras everyone likes when staying away from home.

Rating: 4/5

For more infomation or to make a booking visit or telephone reservations on 0871 942 9094 (calls cost 10p per minute + network extras).

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