Reviewed by Debbie Talbot
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! by Helen Dewdney aka “The Complaining Cow” is the essential consumer guide to refunds, redress and results from companies when something goes wrong. It has 28 chapters with all the information you need to make a complaint covering; Consumer rights, buying goods, financial services, utilities, insurance, holidays, eBay, Royal Mail, parking tickets and lots more …
Helen has been complaining for over 30 years, starting in the school playground. This book gives a wonderful insight in to how it all started. Apart from covering your legal and statutory rights as a consumer, it also has an index so you can find the information you require very easily without having to read the book from cover to cover.
It also has very handy templates to help you make your complaints, whether that is returning a defective product or complaining of a mis-sold product or service, or even unfair bank charges. So no more sitting in front of a blank screen or page trying to decide what to write and then not bothering to make your complaint as you don’t know how to word it. It also has examples of real complaints, the responses to them and the outcomes, so you can see what is possible by making a reasonable complaint.
Overall this is a very handy guide for making complaints when a product, service or company fails in their responsibilities to their customers. While you may think it is heavy reading, it isn’t, it has humour and is written in an easy to understand format. It covers acts of law that you may or may not have heard of and is a good reference book so you wouldn’t necessarily read it all in one go but the stories of real life problems are worth reading.
If you think that shouting and arguing with a company is the way to get your point across and get what you want or think you deserve, you are wrong, this book will point you in the right directions with the law on your side.
This is a book that every consumer needs to read, dispelling some of the myths around your rights as a customer and what the seller can and can’t do. An excellent reference book.
Visit www.thecomplainingcow.co.uk for more tips and advice.
Has now been updated to include Consumer Rights Act 2015.
Available to buy from Amazon here.